Amazon has all but cornered the e-commerce market and now it hopes to do the same with B2B. Amazon introduced Amazon Business quietly back in 2015. Since then, they have slowly ramped up their business in the B2B sect with Business Prime. Business Prime is comparable to the popular Amazon Prime in the sense that organizations will have the ability… Read more...

Consumers are increasingly comfortable with AI. As people increasingly interact with AI technology, conversational AI is poised to revolutionize retail customer service. Conversational AI is a technology that uses speech-based assistants to create meaningful and natural interactions with customers, similar to talking to another human. Conversational interfaces allow businesses to increase the efficiency and personalization of their customer service while also… Read more...

With shoppers finding much of what they want online, the future of the brick-and-mortar store can seem bleak. Such major retailers as J.C. Penney, Lowe’s, Gap and Family Dollar, among many others, have announced plans to close at least some stores across the United States this year. Read more...