On the CRM Buyer site, Jeff Zabin provides his thoughts on the effects of channels on customer service delivery. Read his article here.
Estimated reading time: 0 minutes, 14 seconds
Customer service is always the name of the game. But as your channels proliferate, is it easier or harder to provide excellent service?
On the CRM Buyer site, Jeff Zabin provides his thoughts on the effects of channels on customer service delivery. Read his article here.