Estimated reading time: 0 minutes, 19 seconds

Omni-Channel Customer Service

One obvious impact of the move toward omni-channel retailing, which may not be all that obvious, is to customer service personnel. How do they take care of customers that have moved ahead of them on the technology curve?
Richard McCrossan, on the Call Centre Helper site, talks about how to engage customers, learn about their problems, and provide solutions across channels. Read it HERE.
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