Technology

Technology (108)

It's a New Chain

chainIf you had been involved in the supply chain 2012 and took a leave of absence till the beginning of 2018 you would have walked into an industry that has changed significantly in terms of technology. Some of the new tech may have been obvious to general IT managers who live in the world of change. But some of the changes are surprises to almost everyone. Here are a few of the tech that’s trending according to MHI’s 2018 Annual Industry Report.  Read more...

Blockchain to shape next generation supply chains in healthcare

pharmaBlockchain technology will play a key role in supporting supply chain transformation in the healthcare sector by helping to reduce fraud and better manage quality in the manufacturing and distribution of pharmaceutical products, according to leading data and analytics company GlobalData.

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Data drives the supply chain but data storage can cripple yours

hybrid cloudYour manufacturing, shipping, warehousing, and retail channels are all perking along just fine. You have a great team handling your EDI transactions and managing exceptions and your trading partner relationships are in good shape. So what could go wrong and threaten all the good work you’ve done?

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AI is now a necessity

supply chain aiSupply chain transactions, mostly in the form of EDI transactions, generate huge amounts of data. But the advent of IoT devices, RFID tags, and retail sales transactions are making what seemed to be unimaginable volumes of data unmanageable and as useless as when the records were simply deleted after they had served their purpose. Analytics was supposed to be the answer but even that has turned out to be insufficient. Artificial intelligence is stepping in to extend analytics and add action to its insights.

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Bar Codes in food and drugs

qrcodeBar codes have been with us for a while now and their application makes tracking products and processing sales simple. For grocers it has meant the demise of the label gun and the need to update price stickers every time costs changed. But the traditional bar-type label has been supplanted by the higher density QR code that can store much more information in smaller spaces and now a new innovation lets suppliers put code directly on edible products. Read more...

Tracking in the Warehouse

amazon wristManaging orders in a fast moving environment can lead to some unusual (and sometimes strange) conditions. And when conditions are extremely time sensitive even the position of a worker’s hands can make the difference between delivering the order and missing. And that’s the issue Amazon seems to be tackling with its latest patent.

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Technologies are defining the supply chain

technologiesTechnology can be a tremendous help in getting our products to market and there are plenty of technologies finding their way into both the supply chain and the products traveling along the paths to market. The initiatives and purposes these technologies address are all initially aimed at solving problems but like all well-intended technologies some are bound to be subverted and cause unintended consequences. Here are a few current technologies that should be watched with an eye toward caution.

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Blockchain Obstacles and Opportunities

blockchain08According to recent financial technology (FinTech) industry data, “billions of dollars have been poured into blockchain companies” as of September 2017, with initial coin offerings or token sales climbing to roughly $2 billion compared to just $256 million in 2016. Private investments into blockchain companies exceeded $4.5 billion from Q1 through Q3 of 2017—including the $3.6 billion acquisition of Canadian FinTech firm DH Corporation by Austin-based Vista Equity Partners and more than 150 additional blockchain transactions totaling $965 million—versus the $624 million raised over the same period last year.(1)

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How Voice Services Can Help Improve the Supply Chain

call centerDid you know that 82% of consumers have stopped doing business with a company after they’ve experienced poor customer service? That’s not hard to imagine. We’ve all been customers who have called a company for help, only to be put on hold or talked to someone unwilling to find the answers we needed. Conversely, we’ve all talked to a call center representative who was cheerful and effective. When we hung up, we were ready to move forward with our day.

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Full-Circle Fraud: How the Equifax Breach Will Lead to Merchant Losses

lossesSince the news first broke several weeks ago, we’ve learned that the Equifax breach is one of the biggest consumer security incidents in history - potentially affecting roughly 143 million Americans. With most American credit users left vulnerable by the hack, it’s understandable that customers would be worried how this will impact their credit and their long-term financial well-being. It’s merchants, though, who are really left holding the bag for these losses.

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