With shoppers finding much of what they want online, the future of the brick-and-mortar store can seem bleak. Such major retailers as J.C. Penney, Lowe’s, Gap and Family Dollar, among many others, have announced plans to close at least some stores across the United States this year.
FedEx is bringing its ground shipping contract with Amazon to an end. Despite working together for years on ground and air deliveries, Amazon is now building its own delivery network. Amazon’s go-it-alone strategy is the main reason why partners such as FedEx are moving away. Over the years, Amazon has shown its intention to compete with the leading players in the logistics industry. This means that it will become a direct competitor to FedEx in the coming days. In fact, Amazon is now building its infrastructure which includes cargo planes, trucks and is also investing in local delivery drivers. The move by Amazon to compete directly with its former business partner is evidence of tension that has been building up between the two long-time partners.
Consumers are increasingly comfortable with AI. As people increasingly interact with AI technology, conversational AI is poised to revolutionize retail customer service. Conversational AI is a technology that uses speech-based assistants to create meaningful and natural interactions with customers, similar to talking to another human. Conversational interfaces allow businesses to increase the efficiency and personalization of their customer service while also cutting costs.
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