Annual revenues of U.S.-based 3PL providers are $60 billion, and the good news is that figure is projected to grow, as 3PL providers increase their service offerings. The next logical step from there is for them to improve customer service. As technology continues to rapidly change, 3PLs “must focus on management and relationship processes, global offerings, comprehensive solutions for the entire supply chain and information technology,’’ says Pamela Gabor, group manager, Logistics Sales, at SPS Commerce.