Estimated reading time: 0 minutes, 18 seconds

Esteban Kolsky is taking a look at the current state of customer service in a recent article on the Enterprise Irregulars site. He's trying to predict its future, but with all the technological developments that have affected the customer it's a challenge.
Omni-channel, the cloud, big data..... they all have an effect that has to be considered. Check it out HERE. Last modified on Wednesday, 24 April 2013
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