Customers Are Not Always Right - Until They Stop Being Customers

EDI STORIES 05 SABCAI was called in to facilitate a confidential EDI productivity meeting with a group of senior management officers from various medium size companies. The meeting was great, right up to the point that I uncovered an alarming similarity. It would seem, at first glance anyway, that these companies had little in common. Each of these companies operated in very different fields. Each one had very different operating budgets, and they all were working hard to meet very different goals. What they did all have in common was a very similar problem. Read more...

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