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Procurement Hiring Challenges

Hiring for the procurement function is a tough nut to crack. In many cases, managers are looking for someone with so many high level attributes it's equivalent to trying to find the proverbial 'purple squirrel'. Read more...

Omni-Channel Customer Service

One obvious impact of the move toward omni-channel retailing, which may not be all that obvious, is to customer service personnel. How do they take care of customers that have moved ahead of them on the technology curve? Read more...

Leave Good Memories

We all deal with customers. Those who interact with B2B partners understand they don't necessarily think like consumers all the time. Read more...

BPO Partners

Business process outsourcing (BPO) is still steaming along. Lots of vendors out there use technology partners in their practices. Read more...

Collaboration is Key

In a CFO article, Shawn Casemore shares the 'secret ingredient' for supply chain success. It's collaboration, and not just among supply chain participants. Read more...

How's It Look for Manufacturing?

Supply Chain Digest comes through again with a short piece analyzing where manufacturing stands 5 years after the Great Recession. Read more...

Omni-Channel Retail Examples

The buzz around omni-channel can sometimes seem like a lot of fluff, unless you can think through examples that help you understand where profits can be made. Read more...

Measuring 3PL Services

Big companies are big consumers of 3PL services. But there are differences between the logistics providers that need to be measured. Read more...

Kentucky's Bet on Cloud ERP

The State of Kentucky's educational system is 'all in' with cloud technology. They're managing 173 school districts using an ERP system located in a center over 1000 miles away. Read more...

Amazon and B2B

As we all know, Amazon has stuck its considerable toe in the B2B water with the opening of Amazon Supply. As it moves forward, supply chain and logistics challenges are popping up. Read more...

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