Management

Management (237)

'tis the Season... For Predictions!

In the roughly 10 months I’ve helped my buddy Buzz out with his daily ‘Supply Chain Buzz’ for the EC-BP.com site, I figure I’ve read close to 1000 stories, blogs, and articles on supply chain, ERP, ecommerce, and general management topics. Since this is the time of year that the ‘Big News of 2012’ and ‘Predictions for 2013’ stories abound, I thought I’d put together my own list with a little different spin. It’s more along the lines of ‘Biggest Topics With Staying Power That Have and Will Continue to Affect Supply Chains ‘. Here we go……

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Manage Your Stakeholders & Manage Your Life

stakeholderEveryone reading this is a capable, smart, and skilled project manager, who is proud of managing the key stakeholder in each project with professionalism and finesse.  Do you bring this same care to managing the stakeholder in your personal life? Can you imagine how much smoother things would be if you did? Who are the important stakeholders in the project called “life”? Take a moment to think about that, as this is an important question.

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Benefits or Nuisance: Vendor Compliance

cooperationLast week I attended the New England ECOM Fall conference and during the series of presentations there were a couple of speakers that talked on the topic of Vendor Compliance or Chargeback's assessed by retailers. One covered what their company implemented as a supplier to address and reduce the assessments of retailer chargebacks and the other shared that Compliance or Chargeback's can be a benefit to the supply chain process so I thought that I'd share my viewpoint on the topic; are Vendor Compliance chargebacks a benefit or a nuisance.  

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You Built It. They Came…..Now What?

Field of_dreams_JPEGIf you build it, they will come…..this famous line has many origins - Field of Dreams movie, possible Teddy Roosevelt quote, thought to be a Jewish proverb.  This line is also a gateway into our industry.  When we build it, the transactions will come. 

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The ec-bp.com Song

ec-bp songThe GS1 House Band visited the ec-bp.com booth at GS1 Connect 2012 and sang our old favorite song about ec-bp. Listen close to the lyrics.

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Don't Forget Digital Assets When Selecting a Vendor

web-designAs a new e-Retailer or a ‘brick and mortar’ operation needing an on-line presence, you have plenty on your mind as you build your website. The ‘if you build it, they will come’ mentality that drove design activity in the past is now extinct. It’s more like an ‘if I build it, how can I get them to come, keep them on the site, present my products to them in such a way that they’ll want to buy them, and check them out quickly and securely’ paradigm that's now required. In today’s marketplace, you need a lot more than a search box, spec sheet, and item photo.

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Controlling Currency Risk

currencyfluctuation"The Payoff" has modest ambitions. When we bring you the latest news about payment systems, the point is not to "energize your consumer base" or inspire your employees or any of the other lofty claims we occasionally see for "gamification" or the "mobile Web".

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Comparing You With...

performanceWOW, looking at the calendar I'm amazed at how fast this year has already gone... it's nearly the middle of the year already. For many of you, your well into your 2012 projects so here's hoping all is going according to plan.
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Who's Your Customer?

Customer Testimonial-resized-600 Everyone talks about the customer. They complain about customer service, wonder what their customer is thinking, and worry about customer impact. The funny thing is, a lot of times we eCommerce/EDI professionals don’t even know who our customer is. Because we’re always ‘in the middle’, it’s not always clear.

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Can You Use Anecdotal Information?

talking

Big data, metrics, dashboards, analytics, clickstream data…. It’s the era of quantitative, fact-based management. Does that mean only numbers matter, or is there still a place for qualitative input into the process?

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