A distribution company called me in to do a review of their EDI processes, and look for things that they might be doing wrong. The review was just a precaution. However, since the distribution company was doing well, they assumed that everything was going along smoothly as far as their EDI was concerned. Read more...

There's a recurring problem here as you may already be picking up on. Problems start small and get out of hand quickly. My next horror story takes place at a mid sized manufacturing company, whose problems snuck up on them when they least expected it. This company was sitting on top of the world. They had prepared themselves for EDI problems. They had done their research, and heard the other horror stories. They decided to take matters into their own hands, and circumvent their own technology in an attempt to "beat" any EDI problems that might arise. Read more...

Picture if you will, a small record company. The company was beside themselves with joy, with one of their biggest clients being a huge retail store. This was a high volume client, and the company was over the moon with joy to have such a huge customer account, especially since they were just a small business. A cloud gathers over the Accounts Receivable department and their mood darkens as they begin to notice a problem. Read more...