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News

Harvey Impacts More Than Just Texas

According to Logistics Management, Harvey’s impact on Texas’ logistics and freight operations is still being monitored. The delays will also trickle down and start to affect other states logistics and freight operations.

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Supply Chains Vulnerable to Terrorists

Terrorists are increasing their efforts to disrupt the global supply chain, reports Forbes. According to the British Standard Institute there were 346 supply chain attacks in 2016 a rise of 16% over 2015.

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New Version of Omnichannel Solution for Dynamics 365

Communications® today announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile customer support, making it simple for businesses to add live assistance capabilities to mobile applications. With Cosmos, companies can also more easily integrate their artificial intelligence (AI) strategies within Microsoft Dynamics 365 through a 'bring your own chatbot' approach that improves customer service and reduces operational costs. User enhancements are also included to improve agent efficiency.

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