Annual revenues of U.S.-based 3PL providers are $60 billion, and the good news is that figure is projected to grow, as 3PL providers increase their service offerings. The next logical step from there is for them to improve customer service. As technology continues to rapidly change, 3PLs “must focus on management and relationship processes, global offerings, comprehensive solutions for the entire supply chain and information technology,’’ says Pamela Gabor, group manager, Logistics Sales, at SPS Commerce.

As a retailer or etailer, you know what I mean when I say “the consumer is driving the bus”. Your customers are always connected, they buy through multiple channels, price shopping has become a competitive sport, and they want their stuff immediately. In fact, if they could have their products magically pop out of their laptop after placing their order, they’d want that, too (I think Google is working on it). Oh yeah, they also want to be able to track their order from the moment they place it until it’s delivered.

The world is changing, and consumers’ ability to get information and buy products from their mobile devices anywhere, anytime, is having a trickle down effect on the supply chain—they want their items delivered quickly and at a competitive price. So retailers now have to re-examine how they are sourcing their products and where to get them cheaper in order to bring something more to the table.

We have had a lot of interest this year in “remote workers”. Now is the time to talk more about the possibilities of extending this practice. We have the positive support of workers: they love the idea. Let's address the data security people: my response is, as expected if you have read what I write, is the CLOUD. Now the immediate managers: it is no different than any other project you have managed (watch me, I will show you). Top level management: think of the savings in these huge buildings you have: funding a remote worker is less than your square foot charge to house him.